We pride ourselves on efficiency and professionalism and have a built a strong domestic and commercial customer base. All of our technicians are fully trained and insured to work on all types of carpets, fabrics and upholstery. We are members of the National Carpet Cleaners Association, (NCCA), we are approved by The Woolsafe Organisation, we have been vetted by the Trading Standards Department and have been approved and are members of the “Buy With Confidence” scheme. Recently we have been approved by Trustmark, the nation's only Government Endorsed Quality Standard.
The NCCA establishes minimum standards within the carpet and upholstery cleaning industry. Provides training for members in order to achieve the above and keep members abreast of developments such as new chemicals, equipment and new fibres and materials. Ensures that members have adequate public liability insurance. Provides an advisory service to assist with problems and handle complaints smoothly and promptly, thus ensuring that all members live up to the association motto “Service with Integrity”. “Your valuable carpets and upholstery are safe in our hands” We are proud to have gained the status of Senior Member of the NCCA.
In 1998 The WOOLSAFE Organisation launched an accreditation scheme for professional carpet cleaning companies, called the WOOLSAFE Certified Operators programme, to counter unqualified cleaners who give the carpet cleaning industry a bad name. Independent carpet cleaning companies, franchises and in-house carpet cleaning contractors can become WOOLSAFE Certified Operators.
They must be fully trained in all carpet cleaning techniques, have been in business continuously for a period of at least 5 years and be a member of a recognised professional or trade association related to the cleaning industry. They must attend a WOOLSAFE training course, pass the exit exam and meet other requirements relating to their business and professional associations.
Certified Operators undertake to use WOOLSAFE-approved products whenever they clean or maintain wool or wool-rich carpets. WOOLSAFE trains, examines and accredits leading carpet cleaning companies. These then require the use of WOOLSAFE-approved products, thereby ensuring the highest standards in wool carpet and upholstery cleaning and maintenance.
HBS are proud to announce their appointment as carpet care advisors under the recently launched Wool Owners Warranty scheme. The scheme has been launched by Woolsafe and several high end wool and wool rich carpet manufacturers to help owners of these products maintain their carpets to the highest possible standards.
HBS have been welcomed into the Trading Standards Run Scheme: By With Confidence. Each member has to constantly demonstrate a high level of service standards and work within all the relevant Consumer Laws. We have Freepost feedback forms for customers to complete and return to Trading Standards to help ensure that all criteria is met. Please ask our technicians for yours when they complete your service. Click here to see all our customer reviews.
The carpet cleaning industry worked closely with BSI to implement a new standard, (PAS: 1986), that ensures that all areas of the industry have a laid out standard to work too. It clearly lays out what technicians should and should not do when delivering their service thus ensuring that the consumer receives a constantly high service that is both efficient and safe for all.
Our most recent accreditation was gained when we were approved and accepted into the Trustmark Scheme. It is the only scheme of its kind in the UK that is endorsed by the Government. It is focussed on providing consumers an environment where they can be sure that all suppliers listed are fully trained, trusted, and insured. All Members are actively monitored and assessed to ensure they meet, (and often surpass), the criteria required.